Frequently asked questions

A 3D immersive relaxation system that organizations adopt and run themselves: two scenes, the participant app, HRV armbands and an admin console that produces reports. It starts with a consultation; after adoption, your organization schedules the sessions.

In many cultures the mandala is a visual form that stands for wholeness and focus. We use it, along with images of the Milky Way, sanctuaries and glazed glass, as the visual language of the scenes. The emphasis is on art and immersion. It is a secular visual design that people of any belief can take part in.

No. One computer plays the scenes on a projector or large display, and everyone watches together.

35 to 90 minutes. About 5 quiet minutes before the start; from 10 minutes in, every 5 minutes is measured until the end.

No. Mandala Hub is not a medical device. It is a relaxation and health promotion system and does not diagnose or treat disease. If you have concerns about your sleep or your physical or mental health, please consult a doctor or another qualified professional. Policy and compliance

Secular Mandala is a mind–body reset (chapters one to three), suited to work breaks, the time before a counseling session and the gap between shifts. Zleep is a pre-sleep relaxation ritual (chapters four to six), suited to bedtime and the end of a shift. Experiences and scenes

A typical meditation app gives you content to listen to on your own. Mandala Hub combines immersive scenes, personal measurement and organizational reports: a group can enter the scenes together, each person keeps their own record, and the organization gets results it can explain. We see ourselves as complementary to content apps.

Even first-timers can follow along. The picture and voice guidance take you through it step by step. You only need to sit or lie down comfortably and follow the voice.

You can join, but no personal report is created, so we recommend wearing at least an HRV armband. The armband goes on the upper arm, so there is no need to change clothes. Standard Bluetooth heart rate straps, Polar Verity Sense, Scosche RHYTHM 24, Samsung Galaxy Watch and EEG headbands are also supported. Supported devices

That time is the before measurement. People who know the routine tend to relax very quickly. Measuring your usual state first lets the report show the change from before to after clearly. Measurement windows

It is a reference value for easy comparison. Using reference norms, it converts HRV metrics into the age at which that level is typical for people of the same sex, which helps you see which way things are moving. How Autonomic Age is calculated

That is common. Many people come close to sleep during deep relaxation, and the report may show a "possible sleep pattern" label that describes your state during the session. How session stages are classified

Trophies reflect engagement and participation. They are there to make the sessions more enjoyable and to give you a reason to keep coming back.

Only you can see your reports. By default the big screen shows only a code name. Showing your real name or avatar is something only you can turn on, and you can turn it off at any time.

People with dissociative experiences, schizophrenia, delirium, severe depression, recent serious trauma or another psychiatric condition should first be assessed by a psychiatrist or psychologist. You can stop at any time. Assessment before use

Your organization assigns an in-house host; no mental health background is needed. Mandala Hub provides operator and host training, and an EAP or mental health partner can help. Ways to operate

The two complement each other. Mandala Hub takes on the repetitive but necessary work of helping people settle first, so professionals can give their time to the people who need in-depth help. Your EAP partner is welcome to contact us and plan with us. Working with EAP partners

Yes. Please contact us through Partnerships.

Yes. A demo session can be arranged during the consultation. You need a host computer, a projector or large display, seating and a room that can be darkened. See hardware and room.

The care team leads an assessment before use, and the hospital decides under the relevant regulations whether to offer it as a service. We suggest starting with staff rest. Hospitals and care

It can serve as disclosure material for GRI 403-6 worker health promotion. Whether and how to disclose is your company's decision. See the template

The report counts one person, one vote and uses only data that was actually measured. "Best during the session" is shown as a level on its own, separate from the before value. Report templates

Reports can be frozen when saved, with a report number and generation time. The figures stay fixed after saving, which makes them easier to audit.

Yes. The admin console summarizes all sites on the same basis, and the app and console interfaces and reports support 19 languages. The voice guidance in the scenes is currently in Mandarin; English and Japanese versions are in production.

Adoption and annual maintenance are priced separately, based on host computers, seats, whether a computer is included and any add-ons. See procurement and security for what you pay for, and contact us for a quote.

Impact reports show anonymized group summaries only. Each person's personal report, month and year of birth and actual age are visible only to that person. Who sees what

In Taiwan, with backups in several locations. Personal data are kept until you delete your account. Organization statistics are kept under pseudonymous IDs; after someone leaves, their past records stay in the historical statistics, and the organization cannot identify them. Policy and compliance

No. The organization sees group summaries only, and this can be written into the contract. Policy and compliance

Yes. You can delete your account in the app or on the web. Before deletion we list what will be deleted and what will be kept, and you confirm in two steps.

Personal data is used only to provide the Mandala Hub service.

Yes. Please request them through Contact us. Procurement and security