Live capture: Boardwalk on the water under the stars
- Organizations
- Fire, police and armed forces
A recovery system
for after the mission
Full recovery after every call-out. Immersive relaxation and pre-sleep sessions that personnel can use freely during standby, while on call and after duty.
What changes after adoption
- Recovery built into the duty rhythmAvailable any time in the standby room and after duty
- Quiet time together after a major incidentThe team relaxes in one session, within the existing support process
- Personnel use it with confidencePersonal records belong to the individual and never affect performance reviews
Three needs for rest in frontline units
Shifts, standby and on call
Duty rosters are dense and hours are irregular. Even on leave, it is hard to switch off.
After major incidents
After a major fire, accident or criminal case, people need time to settle. Beyond the existing support mechanisms, there is no everyday way to rest.
Hesitation to ask for help
Personnel worry that asking for help will get them labeled or affect their performance ratings and promotion. Units also have few counseling staff.
Mandala Hub sits alongside existing mental health programs as everyday rest that anyone can use. Personnel who need more help are supported by the unit's existing mental health programs.
Designed for trust: people come back when they feel safe using it
Personnel view their own measurement records, and the unit receives anonymized group statistics. Measurement data are never used for personnel decisions, performance reviews or duty assignments. This commitment can be written into the contract, and we provide a written explanation the unit can give its personnel.
- Personnel
- Their own session reports and long-term trends
- Mental health contact
- Anonymized group statistics
- Wearables
- Each person chooses whether to wear one; wearing an HRV armband gives them a personal report
Where it fits in duty and training
| Setting | Format | Details |
|---|---|---|
| Standby rooms, rest rooms | Personal relaxation space | Free use between standby and on-call periods |
| After night duty | Personal relaxation space | A Zleep pre-sleep journey in the standby room at the end of the shift |
| After major incidents | Group relaxation room | A group relaxation session within the unit's existing support process |
| Regular and in-service training | Group relaxation room | One module in a training course |
| Training for new recruits | Group relaxation room | Making rest part of the job from the start of training |
| Family events | Group relaxation room | Family days for personnel and their families |
Setup and information security
- Planning
- The mental health or employee assistance contact
- On site
- Personnel start sessions themselves; group sessions are hosted by the contact or by trained personnel
- Space
- Standby rooms, rest rooms, training center classrooms
- Equipment
- HRV armbands come with each licensed seat; phone use follows unit rules
- Network
- Discussed under the unit's information security rules
- Procurement
- Under Taiwan's Government Procurement Act; price, specifications and service scope can be written up as procurement documents (Procurement and security)
Demo session before adoption
We hold a demo session in the standby room of a station, precinct or base. Personnel try it themselves, then the unit decides how to adopt it. After adoption, the unit schedules its own sessions.
- Agree on a time and placeTell us what your unit needs, the space you have and how many people will join.
- Go through a full sessionOur host demonstrates it: joining the session, the measurement before the session, the immersive journey and the measurement during the journey.
- Look at the reports togetherParticipants see their personal reports on their phones; the unit sees the report for that session. Report templates
- Plan the rolloutWe discuss a setup that fits your duty pattern, spaces and information security rules.
Who does what in a frontline unit
Mandala Hub takes on
- A relaxation space personnel can use freely during standby and after duty
- Group relaxation sessions after major incidents, within the existing support process
- Relaxation modules in training courses
- Anonymized group usage statistics
Mental health staff and professionals focus on
- Psychological assessment and counseling
- Crisis response
- Professional support after major incidents
Mandala Hub looks after everyday recovery and relaxation, so professional staff can give their time to the personnel who need it most.
Questions from frontline units
What data can the unit see?
Personal records belong to the individual alone. The unit sees anonymized group statistics, which are not used for personnel decisions, performance reviews or duty assignments. Policy and compliance
How does it work where phones and network connections are restricted?
Personnel can use the scenes directly. How phones are used follows your unit's rules and is planned during the consultation.
Who should be assessed before using it?
People with dissociative experiences, schizophrenia, delirium, severe depression, recent serious trauma or another psychiatric condition should first be assessed by a psychiatrist or psychologist. Assessment before use
How do relaxation sessions fit in after a major incident?
Professional support after a major incident is the job of the existing programs. A relaxation session is one stretch of time within that support that lets personnel quiet down first.
Start with one standby room
Tell us about your unit's duty pattern, spaces and information security rules, and we will arrange a demo session.