Live capture: Boardwalk on the water under the stars
From adoption to every session
Installation and training are done in one day, and your organization runs it from there. Mandala Hub helps with consultation, configuration and long-term support.
From consultation to running it yourselves
Like an ERP rollout: we learn how you work, then configure and set up.
- ConsultationYour structure and routines
- Demo sessionArranged when useful
- ConfigurationHosts, seats and rooms
- Setup and trainingOne day, for your contact and hosts
- You run itYou schedule every session
What the consultation covers
- Structure and sites
- Work patterns and shifts
- Rooms and equipment
- Responsible staff
- EAP or occupational nurse referrals
- How reports will be used
Relaxation sessions sit next to your existing EAP or occupational health routes. Anyone who needs more help still goes through those routes.
Helping you put it to work
- FormatGroup, personal or mobile cart
- ConfigurationHosts and seats
- SchedulingFrequency, times, promotion
- Reading reportsPersonal, session, long term
We help you plan. Your organization carries it out.
Hardware and room
One computer connected to a projector or large display. No VR headset.
- Host computerRuns the 3D scenesOptional purchase
- Projector or displayShows the scenesYour organization
- RoomCan be darkenedYour organization
- SeatingChairs or reclinersYour organization
- HRV armbandsOne per licensed seatMandala Hub
- PhonesParticipants' own phonesParticipants
- HostOne person is enoughYour organization
- Mobile cartMoves between roomsAdd-on
Computer specs and common situations on site
- Computer: a 3D gaming spec is recommended. A computer with integrated graphics works if it holds a steady 24 frames per second.
- Network: ordinary internet is fine.
- Devices: standard Bluetooth chest straps and EEG headbands are also supported. Supported devices
| The host computer has to be swapped | Another host computer can take over the same session |
| A participant leaves early | "End and leave this session" in the app; everyone else carries on |
| A device is put on after joining | The app updates the device status and keeps recording |
| A participant wears no device | They can join; participation is logged, but no personal report is created |
| Someone feels unwell | They can stop at any time; the host follows your organization's own procedure (Assessment before use) |
Three ways to use it
| Group relaxation room | Personal relaxation space | Employee home license (add-on) | |
|---|---|---|---|
| Room | Meeting room, group counseling room, classroom, staff lounge | A small room off the lounge, a counseling waiting area, a school counseling office | The employee's home |
| Screen | Projector or large display | Monitor or TV | Computer connected to a TV |
| People | Several at once | One | The employee, shareable with family |
| Who starts it | The host | The user, or a staff member | The user |
How a session runs
Each session takes 35 to 90 minutes.
- BookSet in the console, with a QR code
- JoinScan in, put on an armband
- Before ○About 5 quiet minutes
- The 3D sessionScenes and voice guidance
- During the journey ●From 10 minutes in, every 5 minutes
- ReportsPersonal and session, right away
Report templates → · Measurement windows → · Who sees the data →
Why the quiet wait comes first
People who know the routine relax very quickly. If the session started straight away, the "before" value would already be relaxed and the end would show little change. So the wait before the scenes is the before measurement. The host can choose 3, 5, 7 or 10 minutes.
Ways to operate after adoption
Your organization always schedules the sessions. What differs is who hosts them.
Run it yourselves
HR, counseling staff or nursing management schedule and host.
With an EAP or mental health partner
The partner helps promote, host and explain reports.
Inside a counseling practice
Used before and after sessions and in group services.
Procurement and security
What you need for approvals and procurement documents. We quote after the consultation.
What you pay for
One time
- Consultation and configuration
- System setup
- Installation and training
- Host computer (optional)
Every year
- Annual maintenance
- Technical support and fixes
Add-ons Mobile cart, employee home licenses, sponsoring a social care site
Not included Projector or display, seating, room setup
Timeline
Once the hardware and room are ready, installation and training take one day. Your internal preparation, such as head counts, rooms and procurement, follows your own schedule; we give you a checklist during the consultation.
Terms you can put in the contract
- No use in personnel reviews
- Anonymity threshold of 3
- Personal records stay personal
- Accounts and data can be deleted
Documents we can provide
- Security questionnaire
- Government procurement documents
- Notice for staff and unions
- Hardware specifications
Maintenance and support
- Service hours
- Monday to Friday, 9:00–18:00 Taiwan time, except public holidays
- Critical issues
- Response within 4 business hours; a workaround within 1 business day
- Other issues
- Response within 1 business day
- Questions and requests
- Reply within 2 business days
- Device warranty
- HRV armbands, heart rate straps and EEG headbands: one year, matching the manufacturer
- Host computer
- Manufacturer's warranty
Annual maintenance includes
- System and scene updates
- Bug fixes
- Remote technical support
- One online refresher a year
Not included, quoted separately
- On-site visits
- Faults in your own hardware
- Problems with your network
Response times are service targets; the contract governs.
Security
- Encryption in transitAll data transfer is encrypted
- Access controlFeatures by role
- Audit logEvery export is logged
- Data locationTaiwan, with backups in several locations
- Pseudonymous IDsThe organization cannot identify individuals
Policy and compliance → · Hardware and room → · Book a consultation →
Consultation and demo session
On site or online. A demo session can be added when useful.
- Set a timeYour needs and rooms
- Go through oneLed by our host
- Read the reportsPersonal and session
- Plan adoptionHosts, seats and staff